Customer Support Policy

March 18, 2025

At Drizz Automation Technologies Private Limited ("Drizz," "we," "our," or "us"), we are committed to providing excellent customer support to ensure a seamless experience with our products and services. This Customer Support Policy outlines how you can reach us, our support process, and what to expect when seeking assistance.


1. Contacting Customer Support

For any inquiries, technical issues, or assistance, you can reach our customer support team through the following channels:


2. Types of Support Provided

We offer the following support services to address customer concerns:

2.1 General Inquiries

For questions regarding our services, pricing, and features, reach out to us via email.

2.2 Technical Support

If you encounter technical issues with our platform or services, please provide:

  • A detailed description of the issue

  • Screenshots or error messages (if applicable)

  • Steps to reproduce the problem

2.3 Account Support

For assistance related to your account, such as password reset, profile updates, or access issues, contact us at tech@drizz.dev.

2.4 Billing and Payment Support

For inquiries regarding payments, invoices, or refunds, contact our support team via email.


3. Support Process

  1. Submit Your Request: Contact us via email with details of your issue.

  2. Ticket Creation: A support ticket will be generated, and you will receive an acknowledgment email.

  3. Issue Resolution: Our support team will investigate the issue and provide a resolution or request additional details within 24-48 business hours.

  4. Follow-up & Closure: Once the issue is resolved, we will confirm the resolution with you before closing the ticket.